Privacy Policy

During the course of its daily business activities, AAC Process Servers & Investigations (“AAC”) will collect, record, use and disclose personal information about natural persons who are:

  • a customer of AAC or a director of a company that is a customer of AAC;
  • a debtor, guarantor or referee of an AAC customer or supplier;
  • a contractor or supplier of goods and services to AAC; or
  • a solicitor or other professional consultant engaged by AAC;

Mostly, information comes direct from the persons or from their agents or intermediaries. Sometimes, it comes from third parties with connections to the person. The type of information collected will vary considerably depending on the nature of the arrangements with AAC and the person’s connection with those arrangements. It may include information about:

  • name, address and various contact details;
  • date of birth, driver’s licence particulars etc..;
  • employment and/or business history;
  • financial circumstances, income and history.

The purpose for which all information is collected, as well as its nature may result in some personal information being disclosed to parties outside of AAC but only where a valid reason occurs for this to happen. External parties to whom information may be disclosed include (but are not limited to):

  • credit reporting agencies;
  • insolvency practitioners such as Administrators, Receivers, Liquidators;
  • insurers, insurance brokers, insurance assessors and inspection agents;
  • Government Departments or Agencies (where required or authorised by Law);
  • trade, commercial and/or mercantile agents and auctioneers;
  • auditors, solicitors, and other professional consultants;
  • vehicle registration authorities, motor clubs etc.;
  • suppliers, insurers, repairers and contractors

As a matter of course, AAC requires anyone to whom personal information is made available to respect the privacy of the person to whom it relates.

Persons who want to know what personal information AAC holds about them and how it has been used are invited to send a written request to “The Privacy Contact Officer”, AAC Process Servers & Investigations.

Any complaints or concerns should also be directed to The Privacy Contact Officer.

AAC has always respected the privacy of individuals. It will continue to do so by treating all personal and private information as confidential by handling it in accordance with the Privacy Act.